How to Win Friends and Influence People

核心要点

Criticism breeds defensiveness; appreciation breeds change
Become genuinely interested in others — it beats being interesting
A person's name is the sweetest sound they know
Let others save face and own the ideas you plant

本篇内容

Don't criticize, condemn or complain
Carnegie opens with a hard truth: criticism is futile because it puts people on the defensive and wounds their pride. Even criminals justify themselves; ordinary colleagues certainly will.
Six ways to make people like you
Become genuinely interested in other people; smile; remember names — to a person, their name is the sweetest sound in any language; be a good listener and encourage others to talk about themselves; talk in terms of the other person's interests; and make them feel important, sincerely. Carnegie's insight is that connection is not a performance of your own brilliance.
Winning people to your way of thinking
The only way to win an argument is to avoid it — even a won argument leaves the loser resentful. Show respect for opinions, never say 'you're wrong.
Leading without offending
When you must correct someone, begin with honest praise, call attention to mistakes indirectly, and talk about your own errors first. Ask questions instead of giving orders.

六种学习方式

为本书专门编写了可视化、思维导图、练习、场景、挑战和复习模式。